Terms and Conditions of Use
By using or accessing any portion of the website at https://www.mocha.com.my (the “Website”), you confirm your acceptance of and agreement to these Terms and Conditions of Use. These terms, along with any additional policies and notices featured on this Website—including our Privacy Policy—constitute a binding agreement between you and Mocha Sdn Bhd (“Mocha,” “we,” “our,” or “us”).
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Governing Law and Legal Jurisdiction
This Website and your use of it are governed by Malaysian law. By continuing to use this Website, you agree to submit to the exclusive jurisdiction of Malaysia’s courts, even in the event of any conflicting laws.
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Intellectual Property Rights and Usage Limitations
All content available on this Website—including but not limited to trademarks, logos, text, software, imagery, audio, and video materials (“Content”)—is the property of Mocha, its affiliates, or third-party licensors. This Content is protected by applicable copyright and intellectual property legislation.
You are strictly prohibited from reproducing, modifying, distributing, storing, transmitting, or utilizing the Content or any of the Website’s trademarks for any commercial or unauthorized purposes without our prior written consent. Any infringement may result in legal or regulatory consequences.
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User Conduct and Responsibilities
You agree not to upload or distribute content that is illegal, harmful, abusive, defamatory, obscene, or otherwise objectionable. You must also refrain from engaging in any activity that may constitute or encourage unlawful behavior or civil liability. We retain the right to cooperate with legal authorities in identifying and acting against offenders.
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External Links and Third-Party Content
Our Website may contain hyperlinks to third-party websites (“External Sites”) not operated by us. Mocha makes no representations regarding the accuracy or reliability of content found on these External Sites and assumes no responsibility for them. The inclusion of such links does not signify endorsement or association. We encourage you to review their respective terms and privacy policies.
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Warranty Disclaimer
The Website and all materials, information, and services provided are available on an “as is” and “as available” basis. Mocha disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not guarantee that the Website will be free from errors, interruptions, or harmful components. Your use of the Website is at your own discretion and risk.
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Limitation of Liability
Mocha shall not be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to loss of data, revenue, or opportunities arising from your access to or use of the Website or linked external sites, even if we have been advised of such risks. We are also not responsible for events beyond our control, including system outages, unauthorized access, or service disruptions.
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Communications and User Submissions
Unless explicitly governed by law or stated otherwise in our Privacy Policy, any communications or materials sent through the Website—including emails, suggestions, or inquiries—will be considered non-confidential and non-proprietary. Mocha reserves the right to use and distribute such materials without obligation or compensation. We are not liable for any unauthorized interception or alteration of your messages to us.
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Severability and Waiver
Should any clause in these Terms be deemed unenforceable or invalid, the remaining terms will remain in force. A decision by Mocha not to enforce any provision at any time does not imply a waiver of our right to enforce the same or other provisions in the future.
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Personal Data Protection Notice
At Mocha Sdn Bhd, your privacy is a priority. We are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (“PDPA”). This notice explains how we manage your data and your rights in relation to it. We may update this notice occasionally, and any changes will be published on our Website without prior notice.
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1. Categories of Personal Data Collected
Based on your interaction with us, we may collect the following types of personal data:
• Personal Identifiers: Name, date of birth, identification documents (e.g., NRIC or passport), nationality, preferred language, ethnicity, photographs, voice data, cookies, and geolocation data.
• Contact Details: Residential or work address, telephone or mobile number, email address, fax number, etc.
• Financial Records: Banking details, salary range, tax identifiers, credit records, EPF contributions, and related financial information relevant to business dealings with Mocha.
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2. Methods of Data Collection
We may obtain personal data directly from you or through the following channels:
• Direct communication (phone calls, forms, or email).
• Service or product registrations and warranty submissions.
• Participation in surveys, promotional campaigns, or contests.
• Engagement with customer service or business agreements.
• Public sources or third-party services with your consent or where permitted by law.
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3. Consequences of Withholding Data
Failure to provide the necessary personal data may limit our ability to:
• Deliver requested services or updates.
• Notify you about promotions or new offerings.
• Meet our contractual obligations with you.
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4. Purpose of Processing Personal Data
Collected data may be used for:
• Executing contracts and supplying products/services.
• Customer service and support.
• Marketing and promotional communication.
• Administering contests or surveys.
• Responding to customer inquiries or feedback.
• Analysis for service improvement.
• Legal compliance, fraud prevention, and safety.
• Operational functions such as warranties, project coordination, or security monitoring.
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5. Disclosure of Information
Your data may be shared with:
• Mocha’s Internal Group: Subsidiaries, related entities, and authorized personnel within Malaysia or abroad, under confidentiality obligations.
• Third Parties: Banks, legal consultants, auditors, IT providers, insurers, marketing agencies, government bodies, enforcement authorities, and business affiliates.
• In cases of business transfers or acquisitions, personal data may be shared with involved stakeholders.
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6. Data Storage and Retention
Your data may be retained in digital or physical formats and stored on internal or external servers. We will retain your personal information only as long as required to meet the purposes outlined or to comply with regulatory obligations.
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7. Your Rights
You may exercise your rights under the PDPA, including:
• Requesting access to or correction of your personal data;
• Withdrawing consent where applicable (subject to limitations);
• Objecting to the use of your data for direct marketing;
• Understanding how your data is handled.
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8. Maintaining Accurate Records
Please notify us promptly of any changes to your personal data to ensure its accuracy and relevance.
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9. Website Analytics and Cookies
Our Website may use cookies and other tracking tools to enhance your browsing experience. Data collected may include IP addresses, browser details, and time-stamped visit logs. You may disable cookies via your browser settings.
We are not responsible for the privacy practices of third-party websites linked from ours.
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10. Location Tracking and Mobile Features
Some applications or online services may request access to your location. Such features are optional and can be disabled at any time. Location-based services may utilize tools like Google Analytics to gather anonymized usage data.
